How we work with our Customers
1. Formal specification of the project and requirements
We work with the Customer to ensure the specification is detailed enough, in order to ensure straight objectives and mutual success at the end of the project. The defined requirements need to be measurable and testable – this is how we can deliver the end product tested against the specification.
We understand that in this world goal posts may be sometimes moved after the ball was kicked, but don’t worry, we will work together with you to ensure that the implementation of the required changes will be optimized both in time and in costs perspective.
2. Concept validation
This step is not always needed. We use it for novel ideas that were not used before, and no knowledge and literature exist that could make the problem solving predictable enough in order to immediately start with the design.
In these cases, we build a simplified prototype (Engineering Validation Build) that allows us to make functional tests to validate the concept, or to make measurements to collect enough data for the design input parameters.
During the specification review we will indicate if a concept validation phase would be necessary, and also estimate the required resources to successfully conduct this step.
3. Design Phase
This is the most important phase of the project. Based on the specification and the input parameters we are designing the electrical circuits, the mechanical/mechatronic components and the required software for the product to fulfil the specified requirements.
There are milestones at a conceptual, in-progress and pre-release stages where we validate our work with the Customer to ensure that what we are doing is in alignment with the Customer’s taste.
When the engineers are done, we do an internal design review to ensue multiple eyes have given the green light to proceed to the next steps. We then also do a design review with the Customer. The depth of this review will depend on the Customer’s demand. If all the reviews pass, we proceed to the DV builds.
4. Design Validation Builds
This is where we build the first samples of the product that was designed. The number of the samples will depend on Customer’s demand, sample needs for different certifications and also for internal tests. It depends on the required quantities and the complexity of the product, how much of the product subassemblies are built by our team, and how much is outsourced to manufacturers (e.g. SMT population of PCB assemblies).
We conduct design tests on the first samples to ensure the product behaves as expected in all kind of different circumstances, extreme temperatures and use cases. The design test report has plenty of technical details – some of which may come handy during various certifications.
5. Manufacturing setup (NPI)
Once the Customer is satisfied with the samples, and want to proceed to volume manufacturing, we design the manufacturing processes, conduct FMEA to create the Control Plan and create the set of work instructions and related documentation.
If the Customer entrusts us with the manufacturing of the product, we handle the complete manufacturing line setup at the facilities of our subcontractors, and we can handle the manufacturing management as well as the quality assurance representation of our Customers.